Privacy Policy

This Privacy Policy explains how Futurize Labs ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, submit a form, or otherwise interact with us.

We provide AI consulting, workflow automation, chatbot development, CRM integrations, and related professional services to businesses. Because our work often involves business contact details and project information, we aim to handle data in a transparent, limited, and purpose-driven way.

By using our website or providing information to us, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not use the website or submit personal information through it.

We may collect the following categories of information, depending on how you interact with us:

Contact and identity information: such as your name, email address, phone number, company name, job title, and country or region when you complete a contact form or communicate with us by email or phone.

Project and business information: such as descriptions of your workflows, tools you use, goals, budget range, timelines, and other details you choose to share during discovery calls or written correspondence.

Technical and usage information: such as IP address, browser type, device type, referring URLs, pages viewed, and approximate location derived from IP when you browse our website. We may collect this through server logs, cookies, or similar technologies described below.

Communications: records of messages you send us, meeting notes where appropriate, and support or sales correspondence.

We do not intentionally collect sensitive personal information (such as health data, government ID numbers, or payment card numbers) through standard website forms. If you choose to share such information with us, you do so at your own discretion and we will treat it with additional care.

We collect information directly from you when you fill out forms, schedule calls, email us, or speak with our team. We also collect certain technical data automatically when you use our website, including through cookies and analytics tools that help us understand traffic patterns and improve performance.

We may receive limited information from third-party scheduling, email, CRM, or marketing platforms when you interact with links or embedded tools on our site, consistent with those providers' own policies.

We use personal information for legitimate business purposes, including to:

Respond to inquiries, provide quotes, deliver consultations, and perform services you request;

Operate, maintain, secure, and improve our website and internal systems;

Send administrative messages, such as confirmations, scheduling updates, or policy changes;

Analyze aggregate usage trends to improve content, navigation, and conversion paths;

Comply with legal obligations, enforce our agreements, and protect our rights, users, and the public;

Where permitted by law and with appropriate consent where required, send marketing communications about our services. You may opt out of promotional emails at any time by using the unsubscribe link or contacting us.

We do not sell your personal information to third parties for their independent marketing purposes.

We may share personal information with trusted service providers who assist us under contract, such as hosting providers, form processors, calendar tools, email platforms, analytics vendors, and CRM systems. These providers may only use data as instructed by us and for the services they perform.

We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, fraud prevention, or security.

If we are involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to continued protection consistent with this policy.

Our website may use cookies, local storage, and similar technologies to remember preferences, measure traffic, and support basic functionality. You can control cookies through your browser settings; disabling certain cookies may affect how parts of the site work.

Where we use analytics, we strive to configure tools in a privacy-conscious manner, such as avoiding unnecessary personal data collection and reviewing retention settings periodically.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal or accounting requirements. Retention periods may vary based on the type of data and our relationship with you.

When information is no longer needed, we take steps to delete, anonymize, or securely dispose of it, subject to technical limitations and backup cycles.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure; while we work to safeguard data, we cannot guarantee absolute security.

If you believe your interaction with us is no longer secure, please contact us promptly using the details below.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to request portability. You may also have the right to withdraw consent where processing is consent-based, and to lodge a complaint with a supervisory authority.

To exercise applicable rights, contact us at the email below. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights where prohibited by law.

We are remote-first and may work with clients in multiple regions. If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate, which may have different data protection laws than your jurisdiction.

Where required, we take steps to implement appropriate safeguards for cross-border transfers.

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it.

Our website may link to third-party sites, tools, or content (for example scheduling pages or integration partners). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Material changes may be communicated through the website or by other appropriate means. Continued use of the website after changes become effective constitutes acknowledgment of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at support@futurizelabs.com or through the contact details listed on our website.