AI Chatbot for Customer Support
Support inbox was dominated by repetitive order questions, slowing responses for complex issues.
~38% reduction in repetitive tickets
A digital agency delivering retainers with high weekly meeting volume.
Industry
Agency
Integrations
5 tools
Workflow steps
4
Outcomes tracked
3
The story
Account teams spent hours prepping meeting notes, recaps, and task updates across tools.
Reduce internal admin time while improving communication quality.
Built an internal assistant workflow with templates, retrieval from Notion, and guarded drafting for client comms.
PM triggers recap workflow after a call
Assistant pulls structured notes template + relevant account docs
Draft recap created for human review
Approved recap posted to Slack + CRM note
Keep exploring
Support inbox was dominated by repetitive order questions, slowing responses for complex issues.
~38% reduction in repetitive tickets
Leads from calls and web forms were logged inconsistently; speed-to-lead varied by rep.
Higher contact rate in first 5 minutes