AI Chatbot for Customer Support | Case Studies

Industry

Ecommerce

Integrations

6 tools

Workflow steps

Outcomes tracked

The story

From problem to measurable outcome

Support inbox was dominated by repetitive order questions, slowing responses for complex issues.

Deflect WISMO and policy questions while improving agent focus on high-touch issues.

Deployed a retrieval-grounded support assistant with order lookup, policy FAQs, and human escalation paths.

1
Customer asks question in chat widget
2
Bot retrieves policy + order status from connected systems
3
If confidence is low or customer requests human, ticket is routed with transcript
4
Agents get suggested replies for edge cases

Keep exploring

Leads from calls and web forms were logged inconsistently; speed-to-lead varied by rep.

Higher contact rate in first 5 minutes

Account teams spent hours prepping meeting notes, recaps, and task updates across tools.

Faster meeting recap turnaround